A few years ago I asked a group of fifty or so military officers to reflect on the weightiest decision they had made, in their professional capacity, in the past year. Military officers are highly trained professionals. They have, in particular, been thoroughly trained in decision-making. Army officers for example are well versed in the Military Appreciation Process, the official Army doctrine and procedure for making operational decisions. Did you, in making that decision,” I asked, “use any official, prescribed, formal or textbook methodology or tool to help you make that decision? Over half indicated that they had not done…
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